At PR Clothing, we strive to provide the best quality product. If you’re not completely satisfied with your purchase, we’re here to help.
Share Product Video while opening the product.
*Returns are accepted within 3 days of receiving your orders.
*Items must be unused, unwashed, unworn and in the Original Condition with all the tags and packing intact
*Products showing signs of wear, washing perfume, stain or damage will not be eligible for return.
*Certain items, including sale, altered products, gift cards may not be eligible for returns or exchanges.
*Exchanges are available for size- related issues or incorrect items.
*Exchange requested must be made within 3 days of delivery.
*Exchange is subject to product availability. If the requested size or style is unavailable, a store credit or refund (if applicable) will be offered.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with your order number and clear complete detailed video and photos of the product and packaging. We will arrange a replacement or appropriate resolution.
Parcel Opening Video Policy
To ensure a smooth resolution for any issues, customers are requested to record a continuous, unedited video while opening the parcel.
The parcel opening video is mandatory for claims related to:
Missing items
Wrong product received
Damaged or defective product
Incomplete order
Please ensure the video:
Starts before opening the sealed package.
Clearly shows the shipping label and package condition.
Captures the complete unboxing process without any cuts or edits.
Claims for missing, damaged, defective, or incorrect items without a parcel opening video may not be accepted, as the video serves as proof for verification.
Any such issues must be reported to our Customer Support within 48 hours of delivery, along with the parcel opening video and your Order ID.
Refunds
Once the returned product passes our quality inspection, refunds (if applicable) will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
Shipping charges are non-refundable unless the return is due to our error.
Reverse Pickup
Reverse pickup service is available in selected pin codes.
Where reverse pickup is unavailable, customers may be asked to self-ship the product. Reasonable courier charges will be reimbursed upon submission of the courier receipt, where applicable.
How to Request a Return or Exchange
To initiate a return or exchange:
Contact our customer support within 2 days of delivery.
Share your order number and the reason for the request.
Our team will guide you through the return or exchange process.
Contact Us
For any questions regarding returns or exchanges, please contact us:
Email: prclothing05@gmail.com
What’sapp us :
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Intellectual Property
All content on this website, including images, logos, designs, text, and graphics, is the property of the brand and may not be copied, reproduced, or used without prior written permission.
User Responsibilities
Customers agree to provide accurate and complete information when placing orders.
Any misuse of the website or fraudulent activity may result in account suspension or legal action.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the value of the purchased product.
